Claims

The service is so bad these days at the standard bank. Firstly they only have 2 numbers on their website and none of them is the numbers that you looking for. The automated services also don't have all the items the customer is phoning for. Secondly, the call centre agent cannot even speak proper English.

You holding on 60 minutes with no indication of how long you still have to run a telephone bill for before they pick up the calls. I was on the line for 60 minutes without anyone picking up... Really. Think is the time I move my accounts to a bank that can service their customers.