Claiming from Standard Bank home insurance

This is the most unresponsive, inconsiderate and *********** insurance company to be in business with. They came out to replace my geyser in March we in July now and till sate my ceiling that needed to be broken to install the geyser has not been repaired. With the coldness now upon us myself and my family must literally sit in the coldness due to the direct coldnesa making way through the ceiling and freezing up the whole house. Then when I phone in there is no one able to assist hours o the phone to get transferreed from one person to the next incompetant call centre agents that is remunerated for doing nothing and not capable of servicing a client. My claim number is 20/019540 that reflects that the claim has been finalized

Shocked for this experience