Claim unresolved- 8 Months and still waiting

This is the worst service from an insurance company. Firstly, to get a hold of them is almost impossible. Both numbers *** and *** (emergency) does not work. The system does not register the keypad presses for the options so its a dead end. Emailing communication is extremely poor and you don't even get replies or acknowledgments.

I have a claim that is open for over 8 months. The problem is simple, the contractor installed 2 different batch number of carpets and the colour is different. The manufacture (Belgotex) has even been out and provided a report that this is not correct.

Standard bank has been aware of this issue since January and up until now nothing has been done. I can't even call them for an update because can't get in touch with them. Email - no replies.

Problem not resolved - waiting since January! Service is disgusting - I will be cancelling after this terrible experience.

Claim reference 21/071929