Claim unattended to

I called to log a claim for a leaking geyser. I waited in the queue on the phone for about fifteen minutes to speak to someone. Then I was told my profile was inomplete, which meant I had to betransfered to someone else. That department was able to update the profile after about an hour. Then I phoned the claims department again. I selected the call back option, which didn't work. So I had to call again and wait in the queue. I eventually registered the claim and was told that a service provider will contact me. A week has gone by, no service provider contacted me and the claim still shows "In Progress" on the app. I've sent emails to follow up, which have been left unanswered and I'm not inclined to sit on the phone all day to be given a runaround. All the while the geyser keeps leaking. It seems this company is seriously lacking the capacity to perfom their most basic work.