Claim still not finalised over 4 months later.

I sent in a claim over 4 months ago for damages to my property during heavy rains and flooding. Since then I've been completely ignored. When I try and phone for updates I sit on hold for 1 - 2 hours only to be told they will follow up and get back to me and never do. If you email, they simply ignore the emails. I then contacted the complaints department who respond to your first email and then ignore any further mails. I have even resorted to contacting the Ombudsman now and they are even ignoring the request's for a response from the Ombudsman. Never in my life have I had to fight so hard just to get a response out of a company.