Claim since November 2016 - still no light at the end of the tunnel

<p>We were hit by the November 2016 floods and logged a claim still standing knee deep in water.</p> <p>We have been without border walls for 3 and a half months and have done the bulk of the clean-up thus far without any assistance whatsoever. We have only been contacted after complaining to almost every person in the call centre only to receive the promise of a resolve… obviously resulting in promises being broken.</p> <p>We always have to resort contacting them for an update sometimes having to hold on for 30min before the call is answered, only to hold on again while the person goes through the claim.</p> <p>It appears the managers are always busy and can never return a call or sign off on a claim and numerous requests for a manager to phone you go unanswered.</p> <p>Following the complaint procedures also yields no satisfaction as complaining online appears not to register and the turnaround time after phoning is apparently 10 days. The ombudsman's turnaround time is 3 days. ???? We have attempted to contact the person assigned to our complaint (“Mohammed”) more than 10 times without the phone being answered. What a waste.</p> <p>It appears that there is no place at Standard Bank Insurance where customers are treated fairly. So much for acts and regulations.</p> <p>I only share this for the unfortunate customers going through the same pain to let them know that they are, unfortunately, not alone.</p> <p>I do not expect this review resulting in the finalisation of my claim whatsoever.</p> <p> </p>