Claim service and SLA is pathetic!

Good day,

I recently app**** for a claim on my insurance. On 26/04/2018 I experienced an electrical fault (breaker blew) on my property. I contacted the municipality to have it sorted however they deemed it on my property which made it a personal issue. They then switched my electricity off due to "being dangerous". I contacted Standard Bank Insurance to have an electrician come and assist but was told the entire claims team was in a meeting till 3pm. I was advised I could retrieve a electrician myself and send the invoice so I could be reimbursed. I could not wait for them and attempted to get one myself. I could only get an electrician to repair the fault on the 27/04/2018. I subsequently sent in my invoice when I returned to work on 07/05/2018 (I was on leave from 23/04/2018 to 04/05/2018). I still have not been reimbursed and even when making calls I get vague answers or false commitments to call me back with feedback. I was told a damage report was needed however the COC (Certificate of Compliance) was included when I sent the invoice. Surely that is enough. If not, the electrician's contact number is on the invoice and COC. I really require this to be sorted as soon as possible as I require the funds. I pay the monthly premiums without any issues yet when I claim I have to move mountains.

N.B. Your claims contact centre requires up s****ing.

Regards, Ashley