claim saga

It is with sadness and heartache that I lost my Aunt and I have to face difficulties to claim a funeral in progress. How are we supposed to cover other stuff if we cannot get claims processed without a hassle . I called yesterday and spoke to an Agent who gave documents that needed to be sent, nothing mentioned for Certified Death Certificate . after sending the email no communication was sent till, I called again to be told I have to get a death certificate certified.

The deceased already left home yesterday with my mother doing other preparations , where will I get original to get it certified this is so much trauma . I went again on my policy schedule and terms and conditions no where it says certified death certificate . wasn't expecting this from my own bank .