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Nicolette O

1 reviews | Active since Jan 2018

18 Jan 2018, 13:33

Claim Rejection

Claim rejected due to maintenance not done. What hogwash! Maintenance was done on the roof twice in the last six months. *********** contractors doing reports that are not accurate. Happy to take premiums but not to pay when you need them. I will fix the damage myself and take all my business elsewhere Standard Bank!

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Replies (2)
Standard Bank Insurance
Standard Bank Insurance's reply23 Mar 2018, 10:03
Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Nicolette O's update23 Oct 2019, 15:37
Reviewer Update
Thank you - Matter was resolved