Claim rejected months after it has been approved

Regarding Claim # 17/079485 / Clearance Authority Number (C/No) is: H ********** 506 / Standard Bank Insurance My claim was lodged in October 2018 due to the massive storm that hit KZN in October. Several assessors were sent by Standard Bank. The claim was approved in December but the repairs could not be carried out due to contractor shut down for Christmas. Was offered R10,000 at the time to repair the damage myself - we opted for Standard Bank insurance to appoint a contractor once one became available in the new year. After many follow ups with no feedback I received a letter to say my claim is rejected. I have sent many emails to Standard Bank insurance and they just do not respond. Never ever deal with them! Rather go to other insurers.