CLAIM REJECTED

<p>IM STAYING IN MY HOME I BOUGHT DECEMBER 2015 AND AFTER THE RAIN DECEMBER I CALLED STANDARD BANK TO ASSIST WITH STORM CLAIM. A CONTRACTOR WHICH STANDARD BANK SEND CAME AND IMMEDIATELY AFTER ASSESSING THE DAMAGE INFORMED ME THAT MAJORITY OF THE ROOF TILES ARE BROKEN AND THERE IS NO PLASTIC COVER UNDER THE TILES TO STOP WATER LEAKING ONTO THE CEILINGS. I CALLED STANDARD BANK THIS MORNING TO ENQUIRE STATUS AND WERE INFORMED THE CLAIM WAS DECLINED BECAUSE I WAS SUPPOSE TO MAINTAIN THE ROOF. NOWHERE ON THE CONTRACT WAS THERE ANY CLAUSE FOR ROOF NOT BUILD UP TO STANDARd.</p> <p> </p> <p>IM STAYING ON THE PREMISES EXACTLY 1 YEAR AND 1 MONTH AND NOT THE AGENT NOR THE ATTORNEY NOR STANDARD BANK AFTER INSPECTION WAS DONE PRIOR TO APPROVING MY LOAN INFORMED ME OF ANY CLAUSE THAT THE ROOF WILL NOT BE COVERED DUE TO THE FACT THAT NOR THE PREVIOUS OWNER NOR STANDARD BANK ASSESSOR WHO INSPECTED THE HOUSE PRIOR TO SALE SAW THE ROOF WAS FAULTY. </p> <p> </p> <p>CAN ANYONE PLEASE TELL ME WHO TO CALL OR WHERE TO GO AS THIS IS UNACCEPTABLE THAT I BOUGHT A HOUSE AND NOBODY WHO SOLD THE HOUSE TO ME NOR ASSESSED THE HOUSE TO APPROVE THE LOAN MENTIONED OR SAW ANYTHING WRONG! </p> <p> </p> <p>HOW CAN THIS BE </p>