Claim Pay out

I submitted a claim last week after getting all relevant documentation since my dad died in Lesotho. It already took us close to a month for the process to move him to SA then a week and some days later. Standard Bank has not paid out my claim. No communication from them was received.

I follow up every second day if not every day and I am told the assessor tried to get a hold of me which is not true. I even asked if that's the case why did they not try to reach me on email.

We have even laid my dad to rest and had to loan money. They claimed on Friday 11/07 that they needed further documents I provided them still 7 days later the claim is still being assessed. I am yet to cancel my other policies with Standard Bank, since this is the gruesome treatment one receives when it is time to pay out.