Claim on my geyser

I put in a claim on the 27th July 2020, for my geyser, to date I have received no response from standard bank. I have been phoning them from Tuesday everyday and have been holding on for an hour every phone call. I have even requested a manager to phone me but to date no manager in site. The only person that really assisted me with some information is Nicole Davis, just want to say thank u so much my dear for at least trying to earn your salary unlike the rest of the staff of Standard Bank. Its been 8 days that I am without water and standard bank thinks its right, yet they take their money every month without fail. How sad....