Claim Number 19/006720

We've had a inwall water leak in our family bathroom back in January 2019 , we lodge the complained by the end of January 2019. We engaged with the leak detection company and they managed to find and stop the leak.They intern send their recommendation to SIL and a payment of R3000 minus our excess of R750. This was just the start of our happy encounter with SIL. On request of when they going to finish the work , they send out Building contractors to access the damage and recommend and quote for the work to be done. Eventually after numerous calls and unanswered emails they came back and was only willing to payout R1600 for paint work. I know that this task will not affect only paint work but building work hence my request for an building contractor. We are still back and forward with this 8 months in as they fail to make the builders report available to me to dispute so I can get the ombudsman involved. They fail to take our calls and reply on any emails.

Very sad to say that SIL is absolutely imcompetent to handle this issue. We are still without a fully functional bathroom . Any advice as to the way forward?