Claim not resolved ....

On the 30 December 2017 , my property was damaged with hail. Reported to home emergency and was advised to lodge a claim. Claim was lodged on the 2 January 2018 Claim 17/101397. Contractors House and Home Refurbishments was appointed, did come through and evaluated the situation and reported that these were previous damaged that can’t be fixed. Let me state that House and Home Refurbishments are the worst contractors that standard bank appointed. Words can’t describe the incompetence …. I further lodged a complaint with the Complaint resolution centre reference no ********** 377. The consultant instead of providing support and assist was giving me attitude and once again said if not happy take it up with the ombudsman. Does Standard bank not train their staff in customer service … I think not. I requested to speak to the team leader, after words, she agreed to provide me an assessor and a quotation for the two fiber glass sheets that were damaged by the hail. With no communication from standard bank I contact and no customer service consultant informed that they are trying to find an assessor to come to my place. How long does it take to find an assessor? If my place as further damaged due to the current weather conditions … who is responsible??? Standard Bank since your taking a sweet time to find an assessor …. Is this how standard bank treats clients, paying clients …… Pathetic services …..