Claim not paid since 2022

August 2022 i filed for a claim of my broken door. Didnt get any reply or any sort of communication from standard bank insurance group. Beginning of this year i followed up on my claim amd i was told they called my partner number and it wasn't available, hence i wrote the email when i filled for a claim. Why didn't they reply to my email if they couldn't get hold of my partner? Stupid! The person who was assisting said the claim has bern closed but she will rrquestefor it to be reopened. Weeks went by, nothing from them again. When i call, the claim hasn't been opened and they will reopen it. The sent someone to do the inspection, a week went by without any feedback from the insurance. I called and i was told the company the sent doesn't specialise in those kind of doors that i need to find a company muself to do the quote and send the quite to standard bank insurance group. I did that and waited for weeks, i called again and i was told they are still waiting for a report from their auditors. Yesterday i called again after close to a month after submitting the quote and the same answer about report from auditors still not available. What makes me anger is that im the one who always have to follow up, and when i do i get **** replies? How can i escalate this and to whom? I don't recommend standard bank insurance to anybody, they are beyond horrible.