Claim going onto 3 months and not finalised, no accountability from SBIB

I logged a call for a geyser burst towards the end of Nov 2025. To date this claim has not been finalised. Poor workmanship on my ceilings which I have raised numerous occasions, and this has not yet been addressed. I wasn't happy with what was going to be done with my kitchen units, so I telephonically signed for the agreement of loss and Lesego confirmed the amount and T&Cs for the agreement of loss. I also requested the quote of showing was the contractor was going to fix and I still have not received that. They paid me out a much significantly less amount that what was agreed upon, now no one wants to take ownership or speak to me about this. I;ve dealt with Lesego (who is useless), Refilwe, Patrick and Gugu! This is daylight ******* and disgusting service for a claim going onto 3 months and not finalised!