Claim for water leaking from Ceiling since 22/08/2020 not resolved for 4 days Claim no 20/070917

Worst Experience ever had water leaking from my ceiling on Saturday 22/08/2020 and up until today it’s not resolved been on the phone hours always on hold and still consultants cannot even resolve problem really poor customer service I have sent numerous emails including to complaints department but still no joy it just shows how us as customers get treated I don’t know if they are 1st waiting for an injury or the ceiling to fall on our heads before they respond been holding for 1 hour by an operator and still no response what is going on here I am really upset I have asked them to call me and let me know what is going on and still no response I’m really disappointed with the service from a big institution like this. My Claim no is 20/070917