Claim for burst geyser

Goodday am owner who got loan thru standard Bank got loan on 2021/02/12 bond nr ***n Hayward I'd *** am not happy because I got burst geyser I notified them directly on Sunday the 19/06/2022 sipwe told me that Mrs Hayward don't warry it will be sorted before end off the day it must it's Wednesday still nothing and when I phone they don't take my call my cell nr is ***