Claim Department Lacking Service Delivery

When it comes to false promises and poor service delivery, Standard Bank Insurance Brokers aim to achieve this in all forms. I telephoned to query if I can claim for an item that I understand would be insured under household contents. I specificity queried this with the consultant on the telephone, whereby a claim was opened and I received a claim number. During this time I have gone to the trouble to get a damage report as requested and this was submitted to SBIB via the email address supp****. During all this time, I have never received a call updating me on any happenings. I have had to telephone each time, holding on for what seems to have been eternity. Having submitted the damage report, I was aware of what was said on it, only to be told by the consultant that the damage report it incorrect stating something else, clearly giving the impression that the damage report wasn't correctly read. Only upon bringing this situation up, did they acknowledge their error. I had to phone again a few days later to find out what was going on. Having queried this, I was told that they have to request the call recording of my initial call. This was done early last week. On Friday I queried and they were still in the process of requesting the call recording. This morning (Tuesday) I telephoned again to find out what was happening. I complained about the lack of service. I was told by the consultant that his manager would immediately retrieve the call and that I they would phone me back during the morning still. It is not halfway through 12pm and I am still waiting for a call to be returned.