Claim complaint

<p>I wrote the following email on the 9th of Dec 2016 at 9am and am yet to have a worthy responce. </p> <p> </p> <p>This is the first claim I have had with Standard bank insurance and compared to Outsurance, who I was with previously, your service is shocking.</p> <p>1. I report the problem Tuesday morning and was informed R8950 would be covered minus R750 excess. If I selected my own plumber, this would be the maximum I would be paid.</p> <p>2. The same day I arranged a quote from my regular plumber which came in at R8900 and I called through and then sent all the relevant information</p> <p>3. I paid the deposit so the plumber could get working and he installed on Wednesday morning</p> <p>4. No one from Standard bank called me so late Wed morning I called again. I was told the information was received and correct and this would be put through to the claims department. Where is the urgency? Why only AFTER I called would it be put through.</p> <p>5. Thursday afternoon still nothing from Standardbank so I called AGAIN. (note each time I call Im on hold between 5 to 10 minutes because you are sooooo busy).</p> <p>6. I spoke to Riyaaz who received the brunt of my anger. He asked me for the same information I had already submitted (even more frustration) and told me that yes the claims department has the information and they should have called me.</p> <p>7. Riyaaz copied me on the mail below and a few hours later I received telephonic confirmation however the lady said I would be paid out a much LOWER amount than the R8200 I was initially told. When I questioned this she told me Ok the higher amount would be paid. I felt like I was being ****med. How many people are falling for this and accepting the lower amount without question?</p> <p> </p> <p>When I had a guesser claim with Outsurance I was called constantly and was PAID the SAME DAY! AND they called me the following day to check that I had water and was satisfied. A burst guesser takes 3 days for you to confirm and now I must wait another 3 to 4 days to get the money. I have used my credit card to pay the plumber so I can get hot water otherwise relying on Standarbank I’m showering in cold water for a week.</p> <p> </p> <p>So lets see what happens with this email complaint. Failing a satisfactory response from you I will publish this on Hello Peter and then the media. Ive done it before!</p> <p> </p> <p>I am angry, frustrated, annoyed and questioning what if this had been a major claim? It was very fortunate I was at home and turned off the guesser before any damage was done.</p> <p> </p> <p>I await your urgent response.</p>