CLAIM: AUTOMAGIC - BELLVILLE - SHOCKINGLY BAD EXPERIENCE

I have changed from one insurance to Standard Bank, and accepted their quote as it offered me a lower instalment.

Shortly thereafter I had an incident with my vehicle being damaged, and the claim process was seamless from Standard Bank.

My claim was followed by an assessment that needed to be done at Automagic - Bellville, and with a booking made and my vehicle being taken in, and worked on.

I was without a vehicle, and as one can imagine with the accompanied inconvenience. ...

I had booked the vehicle in on the Monday 27/11, and I got my vehicle back on the 30/11, and was advised that my vehicle will be released upon the necessary quality checks being taken.

As a result, I didn't inspect my vehicle properly as I was in a hurry to return to work.

Luckily for me I have a uncle in the Panelbeating business, he is a specialist in his trade, he inspected my vehicle before it went to be repaired and inspected it after, and he was really really shocked by the very poor workmanship that my vehicle had undergone.

There are new marks on my vehicle that wasn't there before, and there is even a paint mark on my vehicle that wasn't there before, this was in an attempt to wipe the paint, that they actually removed my paint of my car, and this attempt is obvious.

There was a whole lot of left over dust as a result, as my vehicle was not cleaned up after.

PLEASE TELL ME WHAT YOU DECIDE TO DO ABOUT THIS, as I am unhappy that my vehicle looks worst than when it had gone in.

I prefer not to take my vehicle to this place, because I fear that I would have to be inconvenienced by not having a vehicle.

I am utterly disappointed in this poor workmanship, and wish I had never taken my vehicle there.

I would like to know what the process is of taking my car to a different place of my choosing, that would offer a far greater workmanship, and a company that prides themselves in delivering quality.

Best Regards, Lucy ********** 388