Claim

Please could someone at Standard Bank insurance get back to me on the existing claim ref : 21/061522 I keep having to call . I also sent an email on 27 September 2021 which reads: Good day

I am attempting to resolve and existing claim regarding the resulting damage to my property due to a burst water mains. The way this claim is being handled does not suit me. SIL sent out a contractor to do an assessment. Rafeeq Builders. I have just been told by one of your consultants on the phone that Rafeeq Builders have provided an assessment but that they are not permitted to send me that assessment. Also that Rafeeq Builders have advised a “payout” . I have not received that either. Please could you send another contractor. The last time this happened I was very pleased with how SIL handled the claim. But this time it is being handled very poorly I regret to say.

Awaiting your soonest response.

Regards Andre Fourie