Claim 24/004628 Home insurance bad service after flood

On the 13 January we experienced flooding in Durban, where raw sewer water came into my house and damaged the Kitchen and also other areas of the house .I sent them proof of damage.. Called standard bank home insurance and logged a claim 24/004628 . Spoke to a female named Benedictor my claims agent.Which I email and try to speak to her everyday but she's always busy and still no reply from her... They sent their own service providers. Their internal assessor approved all claims.. Called in everyday from the 29 January it's (call logged) to find out status of claim. As per all the agents I spoke to they said to me it's approved and they will send me the agreement of loss..I am still waiting for that agreement.. . I ask to speak to team leaders or any manager but every agent tells me the samething everyday, they always busy and always in a meeting.. I also left messages to call me back which every agent made notes on their side but still no feedback... I managed to get a email address of a team leader Shaunie Thompson and emailed her but she as well didn't respond... It's almost a month and no feedback at all from standard bank home insurance.. Really terrible service.