Claim 20/013141

This claim was logged on the 10th February2019, for an incident that happened on the 06th February. today marks 31 days and the claim is still not settled. From day 1 I logged the claim, I had to phone std bank insurance every second day to check if they are busy with the claim, I had to phone in using my phone to be connected to the contractor. The contractor eventually came after two weeks to do the inspecting. He sent the report back to standard bank, I had to phone again to ask standard bank to find out if the contractor gave feedback to them after a week. They then told me, yes the contractors submitted the report and they will settle the claim in cash. That was last week Wednesday or Thursday 04th or 5th March. I completed the claim form and sent to the insurers and then I had to phone them to ask if they have received the documents. I have never received a phone call from them ever….. My whole experience is a total trauma, and looking at the reviews on hellopeter regarding std bank insurance, I am really disappointed!! the claim is still not settled I don't know if I have to phone in and ask them again.