Claim 17/077769 - NO SERVICE .... logged on 11 October 2017

Terrible service.... i have put in a review on 8 November 2017 on this site. 15 November 2017, loss adjuster inspected premises. Status online insurance shows claim has been approved and contractor been appointed. When i call the contractor, he says he is still waiting for authorisation. i logged several complaints (insurance online) and also asked for the consultant to call me back.... NO RESPONSE. Several calls and emails to Insurance Customer Resolution Centre (Welheminah Masutha)...... NO RESPONSE

Been a Standard Bank client for almost 30 years..... considering moving all my accounts , insurance etc. to a better service provider