Channels of communication poor

<p>Standard bank is my bank of choice. I had my now written off car and insurance financed by them. Hollard is the broker for claims and I have been calling them to find out about the status throughout the claiming process. On the 1st of August Hollard sent me a pay out breakdown (monies to be paid to Std bank and to me). My vehicle was officially written off on the 04/07/2017 but my car premiums as well as insurance premiums were deducted on the month end of July. I have called both camps (Hollard and standard bank) about refunding and to find out if the debt has been settled as I urgently need to purchase a new car (financed by Std bank as well).</p> <p> </p> <p>I have been calling every number I can find but I am just being sent from one unhelpful person to another. I promised the last consultant I spoke to not to reverse my debit order but I will be forced to do that because everyone involved has been promising me resolution of the matter by 08/08/2017. Someone please assist swiftly. </p>