Changing insurance !!

I would like to raise a concern regarding the handling of my recent claim with Standard Bank Insurance.

Approximately four years ago, my property experienced wind damage to the roof.The claim was approved, and repairs were completed by contractors appointed and approved by the insurer. I re**** on the assumption that these repairs were carried out to an acceptable standard.

Recently, following strong winds, the same areas of the roof were damaged again. I submitted a new claim, and after assessment, it has been declined on the basis of “poor maintenance.”

I am struggling to understand this outcome. The damage has occurred in the same sections that were previously repaired under an approved claim. Given the relatively short time frame, it raises reasonable concern that the issue may relate to the quality or durability of the earlier repairs, rather than maintenance.

I have taken care to maintain my property and acted in good faith throughout. For this reason, I believe the claim decision deserves to be reconsidered, taking into account the history of repairs and the recurrence of damage in the same areas.

At this stage, I am also reconsidering my insurance options, as this experience has affected my confidence in the service and support provided.

I would appreciate:

A thorough reassessment of the claim Clarification on how “poor maintenance” was determined Consideration of the previous repair work in the evaluation I hope this matter can be resolved fairly and without the need for further escalation