Car insurance

Good morning, I'm very disappointed how standard car insurance treated me.. I was involved in an accident ( bumped into a dog). Then I continued driving. Approximately 30 km away from where the accident occurred, my car just stopped.. I call standard Bank insurance emergency and I was assisted( my car was towed to panels beater) . The following day I logged a claim on the 23th Sep 2021 and approved on the 1st October 2021.. September to Jan my car was not released due to it doesn't want to start but they still trying to fix it. 06 January 2022 I recieved a call from Koman panel beater , I was told to come fetch my car and I have to fix my car by my self. Its been 3 months without my car, all I want from Standard Bank insurance is to fix my car. Lastly I can't pay the access if my car is not completely fixed.

Details from standard Bank claim 23 September 2021

Claim no From Std Ins. Ltd Dear Client your claim has been allocated to Penelope.Raphela who will be assisting with your claim, claim number -SHS*** For any queries please contact ***or email ***

Approved 01 October 2022

Your Standard Insurance Limited claim SHS***, has been authorised by Penelope.Raphela, please rate your consultant's service from 1 to 10, 1 being the worst