Car Claim

I have been emailing standard bank insurance since the beginning of the year asking them to relook at my premium cause it is too high, times are tough and I bank with them I'm sure they can see how bad I've had it. I sent emails and they rep**** once said they will contact me and nothing was ever done i sent follow up emails until I gave up and its sad because when they want you to join they are the most helpful people, yesterday I had a minor incident at home with my car and i called them i was on hold until I gave up again, I sent them an email again this morning but knowing them I wont even get a response I will end up fixing my car. Standard bank as a bank is great but their insurance department is the worst, well at least for me cause they have never been helpful and I have been with them for more than 5 years without claiming, I don't even know why I'm still with them.