Can't even send a policy schedule.

I have been asking Standard Bank Insurance for a copy of my policy schedule for a little over a month now. I have asked several different people some of whom are supposed to managers. You would think this would be the kind of request that that could be answered in a day, or a week. But, Standard Bank Insurance have manged to evade sending the policy for over a month now. Useless on every level and in every department.