SL
Siobheanne L
1 reviews | Active since Jan 2019
18 Jan 2019, 15:02
Cannot register a Claim
I have been trying to log a claim since 10/1/2018
No communication portals are working, I am utterly disappointed as during December I had fantastic service.
I have tried the call centre ***(have run out of airtime 3 times while holding for someone to answer)
I have tried the online portal but its useless - doens't allow you to complete the claims process.
I have emailed ********** as well as the previous consultant (and her managers!!!!) but NOTHING!!!!!
Please call me back
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank Insurance's replyOfficial
18 Jan 2019, 15:07Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank Insurance's reply18 Jan 2019, 15:07
Official
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
***
***
SL
Siobheanne L's updateReviewer Update
24 Jan 2019, 13:44I now officially hate Standard Bank....
I received a call from the consultant, confirmed she would send me an email. I have rep**** (twice from 2 different addresses) but I'm still battling to get this resolved.
Absolutely disgusting, definitely do not recommend STB Bank to anyone!!!!!
SL
Siobheanne L's update24 Jan 2019, 13:44
Reviewer Update
I now officially hate Standard Bank....
I received a call from the consultant, confirmed she would send me an email. I have rep**** (twice from 2 different addresses) but I'm still battling to get this resolved.
Absolutely disgusting, definitely do not recommend STB Bank to anyone!!!!!