Cancel your Policy with Standard Bank with immediate effect

I have a funeral policy with Standard Bank and also banking with them for personal and business.

I lost my mother on 9th of November 2024 and i submitted a claim to them the following day with all the documents attached.

I was advise I will receive reference number till today nothing received and as per our culture we can’t keep the deceased in Mortuary for over a week so we had to bury our loved one.

I called call centre and I was advise that the claims is with an assessor who I can’t be provide with their details neither contact number or email.

I asked to get a call from a manager I was promised before close of business Thursday and still nothing.

All premiums are paid and docs required were submitted and now we are seating with an unresolved claim.