Cancel the claims card and give me cash for the claim!

I made a claim and after it was authorised they sent me a claims card. I sent an sms to the number provided to activate the card and got no response. I tried using the claim car only to find out it wasn't activated. I sent another sms to activate the card and still no response. I tried to buy and had the same problem. I called the claims card number and was told the claims card will be activated within a few minutes. A few days I went to buy and the system declined with message that there was no record. I called the claims card and was assured that the card is active and I should have asked the cashier to use another machine. I shouldn't have problems.

I then went to try and buy at a different shop again and the card was declined with no record error. I then called again on Saturday and was told by the consultant that the card wasn't activated. I need to call in during the week to activate the card.

Why can't standard bank do things as before and just replace whatever is insured instead of making us suffer and humiliate myself with declined messages? Do they even understand the trauma and humiliation of a declined card while standing in queue? Feeling like you were trying cheat or something?

Now I will call and have the card activated for the third time and anxiously hope it works only for another declined surprise. Is there a way to ask for a cash disbur*****t instead of this useless claims card? I don't ant this card and it's limitation. Please replace my stuff of give me cash to replaces my stuff. I DON'T WANT THIS CARD.