Cancel New Policy Immediately

I have been such a die-hard fan of Standard Bank, but these past few weeks have been extremely disappointing. I received a call last month to take up car insurance. I accepted the quotation and asked for my policy documents to be sent. Till today I have not received these documents yet my account has been debited. I called the insurance line 3 times prior to the debit order going off and every time they promised I would receive them shortly.

Now I have 2 car insurances for the same vehicle...I cant cancel my existing policy because I don't know what I am covered for with Standard Bank Insurance or if I'm even covered at all. I've called the bank several times and just get transferred multiple times until someone just drops the call. I sent my prestige banker an email...no response, I sent a message to the new WhatsApp line, no response. The only time I get a response is when I request a new quotation...your agents are ever ready to call, but let it be a service call...then no agents are available.

Today (14 October 2020) I decided to try calling one more time, hoping that maybe there was a glitch and you were still trustworthy, but I was even more disappointed...never recommending you to anyone ever again. I called the prestige line (1), they then transferred me to prestige direct (2), who then transferred me to Insurance (2), who transferred me to another insurance (4) who then tried transferring me to another insurance line (5) before the line just went completely silent.

I want to cancel this policy please, with immediate effect. If getting a policy document is such a strain, I don't even want to imagine what would happen if I was in an emergency. You are not worth the trouble.