Can standard bank please stand up.

I have once again tried to get info from standard bank regarding my claim. After 24 minutes of holding while they ‘check my claim’ I have ended the call.

2 questions standard bank, 1. is it normal for claims to take a month to process?? 2. What is the procedure for canceling my Insurnace with you? I cannot believe they shocking service I have received from you in not only one but two claims over the last month. The geyser claim has involved 25 and counting phone calls including to contractors. 8 emails (from my side - I only get an automated response) and 5 phone calls from my second claim for the gate motor which almost a month later has not yet been processed. Come on????