Can not full fill a claim ,Terrible service, Unreliable

I signed up for minor scratch and dent insurance with Standard bank. On 10 December 2017 I submitted a claim for a scratch on my car. I was told to contact Streamline Repairs and pay them R250. I made a payment and I was told the mobile repair team will come and fix the scratch on Friday 15 December 2017. Upon arrival the mobile repair specialist seemed in a rush, I had to beg him to fix my car. When he was about to start, he didn't know what the paint color code was, I gave him all the information he needed but he kept on giving excuses and being very rude to me and ended up postponing to 9 January 2018. The repair specialist's name is Chad Lodewyk. I'm very disappointed with the way he treated me, he is rude, unprofessional and doesn't know how to treat customers. Please standard bank I've submitted a claim and paid my excess i need my car fixed ASAP i cant wait for next year. This is completely unacceptable.