jT
jacques T
1 reviews | Active since Feb 2013
05 Dec 2017, 08:57
Call service not answering call for 40 minutes
I called Standard bank insurance call center continuously from just before they openened at 8:00 am, to get the call answered by a machine. I have now been holding on for 40 minutes without an available consultant - due to 'unusual high call volumes' What **** - they clearly do not care for any customer.
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Replies (2)jT
jacques T's updateReviewer Update
05 Dec 2017, 09:28As it happens I held on for this socalled call centre for 1 hour and 5 minutes. I have an emergency - and need to know the insurance implications now! Your ****** pathetic service is just shocking?
jT
jacques T's update05 Dec 2017, 09:28
Reviewer Update
As it happens I held on for this socalled call centre for 1 hour and 5 minutes. I have an emergency - and need to know the insurance implications now! Your ****** pathetic service is just shocking?
jT
jacques T's updateReviewer Update
11 Dec 2017, 09:52I was called by a Standard bank consultant who said she is registering my claim but could not approve it - she said she is assigning it to a person who will evaluate the damage and let me know what the cover is that I will get or not get. I explained to her that my farm was without water - the matter had an urgency and needed to be tended to on the day.
Significantly, apart from telling me how sorry she is that I felt it necessary to complain on this website, no effort was made to improve the issue I and (based on what I read on the Internet), every one else who needs to get information about their insurance or lodge a claim has, in any way.
My claim reference is 17/095674. (Apart from the borehole, we also had a roof blown off by storms). It is now 8 days since I lodged the urgent claim, yet no futher response, reaction or help from Standard bank. And i still do not know how to contact them without having to hang on to a telephone message playing line for 60 minutes plus without any reaction.
The bank certainly has no issues with customers discussing their issues with them via Hellp peter
jT
jacques T's update11 Dec 2017, 09:52
Reviewer Update
I was called by a Standard bank consultant who said she is registering my claim but could not approve it - she said she is assigning it to a person who will evaluate the damage and let me know what the cover is that I will get or not get. I explained to her that my farm was without water - the matter had an urgency and needed to be tended to on the day.
Significantly, apart from telling me how sorry she is that I felt it necessary to complain on this website, no effort was made to improve the issue I and (based on what I read on the Internet), every one else who needs to get information about their insurance or lodge a claim has, in any way.
My claim reference is 17/095674. (Apart from the borehole, we also had a roof blown off by storms). It is now 8 days since I lodged the urgent claim, yet no futher response, reaction or help from Standard bank. And i still do not know how to contact them without having to hang on to a telephone message playing line for 60 minutes plus without any reaction.
The bank certainly has no issues with customers discussing their issues with them via Hellp peter