Call Centre agent's system doesn't load after 12 minutes!

I have been trying to amend my policy to include a new DSLR camera. I emailed the *** address and received no response.

I called the Service Desk a few minutes ago and the agent waited for his system to load for 12 minutes before I hung up. 12 minutes just for his system to load!

If agents work from home Standard Bank should equip them with proper network tools so that this embarrassing situation doesn't arise.

At this point in time my camera remains uninsured.