Business has responded?? FED UP!!! ONGOING
<p>Policy number: HLB ********** 83</p> <p> </p> <p>Following your request to forward you my user name for hellopeter and policy number or claim number.</p> <p>I have logged Hellopeter via my facebook account and my claim number is 16/065158.</p> <p> </p> <p>Background to this complain</p> <p>When the claim was registered I was informed that I can use my own service provider as the consultant did not know where Lambertsbay is and who a service provider is in the area.</p> <p>Then I was informed that you will QUICKLY send a plumber to confirm my claim.</p> <p>I was then notified via sms. that a service provider has been appointed and he will get in contact with me, needless to say he was not available for the whole day, 2nd day after the claim was registered,</p> <p>I was then informed that I must go ahead with my own service provider and I must just submit proof of the details of the old geyser and the details of the new geyser of which I have submitted to ********** <p>I have spent more than 1.5 hours of my airtime to understand how to go about my claim and trying to get feedback. (taking in account that I pay for a service (monthly premiums) and then I must pay to find out why I am not getting a service. Is this the definition of (Moving Forward)</p> <p>The FUNNY part about your website is that when I go into my policy number and complain. Your consultants phoned me no less than 5 times as they are let to believe that I want a quote on insurance. Believe me never again will I ask for a quote from you. Clearly your website is not functional.</p> <p>I have spoken to numerous consultants to name a few as I have not recorded all the names that I have spoken to</p> <p>Mduduzi</p> <p>Dolly</p> <p>Riaaz</p> <p>Lineni</p> <p>Prescious</p> <p>Tshiamo</p> <p>One consultant gave me a reference number (553674) don’t know what to do with it though.</p> <p>As I am responding to you now another consultant just phoned to inform me that He believe I want an insurance quote this is absurd…..</p> <p>Finally I was informed that I could go ahead with my own service provider and Standard bank will pay me on a 150 L geyser R7029.?? (rounded) minus excess of R750 thus a nett amount of R6279.?? (Rounded)</p> <p>Thus I have had the geyser installed and paid for it and have comp**** with whatever you have requested that I must do.</p> <p>However I am still waiting to hear if Standard Bank will honour my claim or not and if you do when will I receive my money.</p> <p>I call it FEEDBACK</p> <p> </p> <p>I request a solution by COB 17.08.16 or I will persue other insurance options</p> <p> </p> <p>My contact details</p> <p> ********** 866</p>