Burst Geyser, No Water, No Service

I logged an email request for a leaking geyser on 19/07/21. At 17h20, people from Masilele company appeared and claim they only work on electric geysers and not solar geysers. They left and never followed up or returned to replace the geyser. I have had no water since. The least I expect from StandBank Insurance is to let me know which Tom, **** & Harry they are sending out to my premises after hours. I also expect Standbank Insurance to know what the SOW (Scope of work) is for each of their service providers and to allocated work accordingly. Its -2ºC in Secunda without any water.