Burst geyser continually paying access

On 9 November 2018 i contacted Standard bank insurance because of a burst geyser on my property. (The geyser in reference to, was first replaced in 2014. It was installed by a plumbing company leased out by standard bank insurance, on arrival they could not establish the serial number to confirm if it was still under warranty, even though it was a 7 year guarantee and was originally installed in 2008, so i had to pay R750 in access. The plumbers then installed the 'new' geyser and told me it had a 5 year guarantee/warranty.) when i had contacted standard bank insurance today, 9 nov 2018, the consultant himself told me on the system he could see that the geyser was replaced in 2014 and would probably still be under warranty, but according to the plumbers who arrived today to replace the burst geyser, they made me pay access of R750 again, as they say the geyser installed in 2014 is out of warranty, (but 5 years is not up yet, they informed me that the geyser warranty is for the age of the geyser, not installation date) so yet again i had to pay access for Standard bank not providing proper plumbers in the 1st place. I had another geyser on my property replaced in January of this year, which was previously replaced in 2012 with a 7 year warranty, but i paid access of R750 aswell. I would really appreciate being reimbursed for the R750 i paid today, as the installation date is still on the geyser, and it is the inconvenience of standard bank hiring a previous company that installed old geysers that is costing me to pay access every few years on top of my monthly installments. You need to clear it with the plumbers, as we are paying insurance, and then get an already old geyser which they then start counting a warranty on, unacceptable.

Ref: Shs ********** 38