Bunch of fools not knowing what is going on

My wife had a vehicle accident today at 15:00 in Roodepoort. Since then I have been trying to get hold of Standard Bank Insurance to submit a claim and get the vehicle towed to be assessed and repaired. Then to my surprise Roadside Assist phoned me. In a space of 2 hours I was called 4 times by 4 different people from Roadside Assist. The 1st caller told me that according to the system the vehicle MUST go to Centurion. The 2nd caller told me that according to the system the vehicle MUST go to Germiston. The 3rd caller told me that according to the system the vehicle MUST go to Edenvale. After hours of searching the internet I finally found a number that might look like the Standard Bank Insurance claims department. If you thought Roadside was bad then dealing with SBI was even worse. The first two times I called I could not understand the person on the other side of the line. Eventually I found someone who could speak English. She then handled the situation very well. At the end of the call I thought the claim was logged successfully and that the vehicle would now be towed away. But then SBI started phoning me. Every time giving me another another story. Eventually I said to wait until tomorrow so I can speak to a senior manager in the hope of getting this resolved. As the night time crew have no idea what they are doing. Please can someone with 2 brain cells phone me and get this issue resolved