Building claim related to storm

Standard bank service is pathetic, ive logged a claim 13 days ago 27 October 2022 with agent sinenhlanhla with no feed back, everytime i call, they either cut my call whilst waiting, or give me incorrect information, i was told my claim will be settled two days ago, call in this morning, nothing has been done, the claim handler and the team leader promised to get back to me, still no response, the service is terrible, will be definitely cancelling, after having banked with standard bank for over 20 years, from home finance to vehicle and other policies, will definitely be moved, standard bank needs to get more competent people, the agents are useless and don't know whats happening.