Building claim logged since Nov 23 & ***** still no feedback.

Good day

I logged a claim under my Building Insurance policy in November 2023. Since then nobody from Standard bank has bothered to contact me. I used the same platform in January thinking they might take their customers seriously.

They are debiting my account every month without any issues.

I have made contact with their Call center on several occasions and the customer service is extremely poor. They promise to provide feedback which they never deliver.

I have requested to speak to a manager/team leader I can never get through to one. You have approved the claim in January 2024 and nothing is happening.

As time pass by more damages are rising on my property.

On the 18 December 2023 I logged a ***** case on my bank account and no feedback was provided to date.

THE WORST CUSTOMER EXPERIENCE. They debit your account every month and don't care about their clients.

I am hoping senior management can get involved, their service disgusting.