Beyond frustrated.

On the 25th June I logged a claim - 20/051570 for a geyser burst and a new geyser was installed on the 26 June 2020 by Plum Plum Plumbing (Pty)LTD whom was appointed by Standard bank insurance. On 9 July I got home and there's a leak on the ceiling from the geyser. I called *** standard bank insurance around 19h19 and spoke to Sylvia who then promised to call me back and she never did. The following afternoon on the 10th July 2020 I called *** again and spoke to a guy who actually managed to get hold the plumbing company for me to come out and inspect the damage. The tech guy Bernard came for an inspection and he tells me the reason for the leakage is that plastic pipes that are used on the hot water line above the ceiling which needs to be changed to copper pipes as this is not in line with the SA plumbing standards. But this is the same people that replaced the geyser why did he not note this on the 26th June 2020 because surely they've saw this. Yesterday afternoon 13/07/2020 I called *** and spoke to Rudendo who advised me that my claim shows complete which I failed to understand how when the plumber has not fixed the problem. This is really frustrating in this cold weather my family and I do not have hot water. I am not happy with Plum Plum Plumbing company they replaced the geyser on the 26th June and as professionals they should have picked up this error of plastic pipes and copper that are used and they should have noted it on their job card and informed my insurance but they didn't and not only that but when I called on the 9th they came and only then they tell me about the plastic pipes and still they didn't send feedback or their job card again until Sunday 12th July when I called and spoke to Thando who then had to call despatch to find out. They are *********** if I as the client have to do follow ups on them. On Sunday I received the below message and still this plumbing company has not contacted me yet.

Hi, if Plum Plumb Plumbing Pty Ltd, Tel *** has not contacted you re OrderNo *** to make arrangements yet, please call them. Regards, FOGI

I don't know what to say anymore I'm just not happy and very much frustrated with a damaged ceiling and no hot water. Today 14/07/2020 I called Plum Plmum Plumbing with the ref number *** and Ryan told me the insurance advised him that they were going to pay me to fix the damages yet no body has communicated this with me, not Standard bank insurance or Plum Plum Plumbing until i called the. i have sent several emails to Standard bank insurance ***,Taylor, Caroline (SBIS) <***>,SIL Communications <***>Karelse, Asherdene A <***>,***,*** and no one has rep**** to my email. I have no idea if the leaking pipes from the geyser and the damaged ceiling will be fixed or not and if so when? Please help me Peter