Beware of Standard Bank Insurance, they change the reason for claim refusal multiple times in one claim to suit their needs

I really am wondering if this is some sort of a joke or a prank. I actually can not believe what I am reading in the second letter from STANDARD BANK INSURANCE regarding claim 22/198340.

Now the reason for claim refusal has changed from an uninsured event to defective construction methods.

Let us just start here. The house has been inspected by the bank before the loan was approved.

The reason why we went with the bank's insurance is because of the fact that the bank will provide the best insurance for their asset, the same asset they inspected, the same asset they are financing.

My question is simple:

Why would a bank finance a house that is built using, allegedly, defective construction methods? How is the bank mitigating its risk? Surely, if this is the case and this is a big if, then the bank has been aware of this since financing the property. I am getting the impression that Standard Bank Insurance simply does not want to pay the claim because the reason for non-payment has now changed since the previous letter as mentioned above. Is the mandate of the company to change the reason for nonpayment until a client stops replying to letters and excepts the fact that the decision has been made in advance of the claim being processed? It certainly seems that the decision has been made in advance of the claim being processed.

The house has been allegedly constructed using defective construction methods with a replacement value of over 3 million, which we have insurance for. The actual events that are covered as stipulated in the policy wording by the said insurance policy are now questionable because the reasoning to refuse claims seem to be rehe****d.

Standard Bank Insurance changes the reasoning behind nonpayment to suit their needs.

Why does the bank not inform us after their inspection of the property that the house has been built using defective construction methods? Furthermore, why does the insurance then allow full comprehensive insurance if defective construction methods have been used?

What other claims are not going to be covered, i.e. rejected after multiple reason changes, due to faulty initial reasoning? I assume the first was sent erroneously due to the fact the reason for nonpayment has changed.

The fireplace is displayed on the signed council-approved drawings that I received last week from the council.

I am also a qualified Civil Engineer and I would like to know where the house falls short in terms of its construction methods. This is highly alarming and concerning.

I have consulted the following building codes and failed to find the defective construction method as mentioned in your letter:

SANS 10400 Part A SANS 10400 Part K SANS 10400 Part N SANS 10400 Part T SANS 10400 Part V SANS 10137 SANS 10082 NHBRC Home builders guide