BEWARE OF STANDARD BANK INSURANCE PROMISES

WHY DOES STANDARD BANK INSURANCE NOT RESPOND TO MY EMAILS? I HAVE KEPT EMAILING AS ISHMAEL REQUESTED I DO. THEY KEEP PHONING ME TO ASK ABOUT THE CLAIM AND I KEEP TELLING THEM TO PLEASE RESPOND TO MY EMAILS. I HAVE NOW EMAILED COMMUNICATIONS.SIL AND SIL AT STD BANK AND SILCUSTOMERCARE AND NOBODY IS RESPONDING. I HAVE TOLD NUMEROUS PEOPLE FROM STANDARD BANK INSURANCE WHEN THEY HAVE PHONED ME THAT IF I DO NOT GET AN EMAIL RESPONSE I WILL HAVE TO RESORT TO COMPLAINING ON HELLO PETER AS THIS ALWAYS SEEMS TO WORK.