Bend over and take it

Shockingly poor customer service. Claim lodged on 3 December 2019 for a pipe burst that flooded parts of my house, 10 days later I had to follow up on where the Contractor was. I had to pay from my own pocket to do the immediate repairs and get a registered builder to do an assessment and report. It is 21 JANUARY 2020 and the builder's report is yet to be reviewed. Only to be told they will start the process from the beginning and send a builder out. I am ashamed to be associated with this insurance company. Left with a house that smells like mold while listening to empty promises.