Below-Standard Service

Submitted a claim on 10 Feb via their website for a damaged pool pump motor. Received a call from them on the 12 Feb. Explained that I had already contacted a pool specialist who had supp**** me with a report regarding the reasons for the pool pump failure and that I had no choice but to replace the pump immediately. All paperwork was submitted to the email address supp****. The person dealing with my claim advised me they were going on lunch and would make contact with me on their return. Seems as though they have never returned from lunch because that was the last I heard from them. The website says an appointment has been scheduled for 12 Feb with a contractor to assess damage, although I had made it quite clear that the pump had already been replaced to avoid ending up with a green algae infested "dam". I have been trying to call, email and even submit complaints - nothing. Standard Bank Insurance service levels are non-existent which is a real pity because they are creating a bad reputation for the rest of Standard Bank which I've always regarded as one of the better institutions. Their insurance department is doing an excellent job of changing my mind!!